http://indieretailer.com/phone-customer-vs-in-store-customer-whos-next/ Indie Retailer Is A Resource For Independent Small Businesses And The Customers That Support Them. Wed, 19 Nov 2008 23:05:12 +0000 http://wordpress.org/?v=2.0 http://indieretailer.com/phone-customer-vs-in-store-customer-whos-next/#comment-189 Fri, 16 Jun 2006 04:55:21 +0000 http://indieretailer.com/phone-customer-vs-in-store-customer-whos-next/#comment-189 The issue also comes up with 2 or more customers ready to checkout in the store at the same time. You do have the advantage of being able to read body language of those waiting but you have to be quick to judge the situation. Does one person have a pile that needs boxes or bubble wrap? The other is looking at their watch with 3 cards. You ask the first person if you could quickly squeeze this other person in and go from there. A good subject with many possible scenarios. And if you've ever been in our Office Max with 50 billion square feet of selling space and one checker available Christmas week you'd see people don't really mind waiting in a specialty store one minute. (we had 5 on duty at our store that day!) The issue also comes up with 2 or more customers ready to checkout in the store at the same time. You do have the advantage of being able to read body language of those waiting but you have to be quick to judge the situation.
Does one person have a pile that needs boxes or bubble wrap? The other is looking at their watch with 3 cards.
You ask the first person if you could quickly squeeze this other person in and go from there.
A good subject with many possible scenarios.
And if you’ve ever been in our Office Max with 50 billion square feet of selling space and one checker available Christmas week you’d see people don’t really mind waiting in a specialty store one minute. (we had 5 on duty at our store that day!)

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